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Virgin Media Contact Details: How To Get In Touch
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Whether you are looking to join, leave, or take out one of the attractive Virgin Media bundles, knowing the best Virgin Media contact methods for your specific query can save a lot of time and effort. In this guide, we have assembled the simplest Virgin Media contact numbers and details for both household and business customers to help you get to where you need to be.
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What Is the Virgin Media Contact Number?
Firstly, what are your options in how to contact Virgin Media Ireland if you are a household customer? Well, while not exactly spoiled for choice, household customers have a selection of numbers to call still. These numbers ultimately reach a similar destination to each other in terms of Virgin Media customer care and support, but cater for different subject matters, as demonstrated in the table below.
| Caller Type | Phone Number | Availability |
|---|---|---|
| Existing Customers (Freephone) | 1908 | Mon-Sat 9am-6pm |
| Non-Customers | 1800 940 070 | Mon-Sat 9am-6pm |
| Calls From Abroad | 353 1 245 8000 | Mon-Sat 9am-6pm |
Business customers have a slightly more diverse range of options in how to contact Virgin Media Ireland. This includes the availability of email addresses, phone numbers and callback forms.
| Department | Phone Number | Email Address | Availability |
|---|---|---|---|
| Business Support | 1800 941 941 | [email protected] | Mon-Sat 9am-5pm |
| Broadband/Home Office & Voice Service | 1800 940 062 | [email protected] | Mon-Sat 9am-5pm |
| TV | 1800 923 003 | [email protected] | Mon-Sat 9am-5pm |
| Internet & Data Services | 1800 941 114 | [email protected] | Mon-Sat 9am-5pm |
| Public Sector Queries | 1800 941 114 | [email protected] | Mon-Sat 9am-5pm |
If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible.
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Are There Other Virgin Media Contact Options?
While calling tends to be the most efficient and effective means of getting in touch with a company, nobody enjoys being held in a call queue or enduring the dreaded hold music. For this reason, most businesses provide alternate ways to get in touch without eating up all your minutes or losing time on the phone. Of course, while online account management via My Virgin Media can be useful, sometimes we still need to get in touch directly. Let’s take a look at these options now.
Can I Contact Virgin Media Ireland with Social Media?
As with most Irish media and broadband companies, Virgin Media support is available to access over three main social media channels. Following these channels can help the public to keep up to date on promotions such as Virgin Media TV bundles, to be made aware of service updates, and importantly, enable another facility to contact Virgin Media. The three main Virgin Media Ireland social channels are as follows:
Virgin Media's social channels are open between Monday and Friday from 9 am to 9 pm, and Saturday from 9 am to 5 pm. Virgin Media also maintains a presence on YouTube, however, this is used for promotions and simple guides rather than as a contact facility.
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Is There a Virgin Media Contact with Live Chat Option?
On Virgin Media Ireland's website, they do mention having a live chat facility to reach out to customers and discuss whatever questions or concerns they might have. However, when clicking on the link, it generally redirects you to the contact or support pages.
Having had a thorough search through their website, despite being referenced frequently, the Virgin Media live chat facility does not seem to have an actual presence at this moment. This may indicate that it is being upgraded, or that the service has been temporarily suspended. Let’s hope that this handy feature returns soon.
Are Virgin Media Contact Forms Available?
They certainly are! While emailing may be the most comfortable go-to solution for those who would rather not contact Virgin Media Ireland over live methods such as calling or posting on social media, contact forms are a great option.
Virgin Media employs several customer contact forms covering the more basic subjects. These forms generally require their users to input a range of basic information such as their name, contact details, address, query type and contact purpose. Depending on the type of query, the submission of the form may be all that is required, and Virgin Media will update any relevant aspects accordingly, or they may make contact with you to further discuss your needs.
Virgin Media contact forms cover the following categories:
- Complaints
- Construction/New Buildings
- Accessibility/Additional Support
- Cancellations
- Adding an Authorised Contact
Is There a Virgin Media Contact via Post?
One final option for the more traditional customer is to send Virgin Media's Customer Care department a letter.
While this process tends to be the slowest in terms of communicating and resolving a problem, it can be a useful supplement if other methods of contact have been exhausted, or you need to send documents in paper form. To contact Virgin Media Ireland by post, send letters to the following address:
- Contact Virgin Media by Post
- Virgin Media Ireland, Customer Care
- Limerick Enterprise Development Park,
- Roxboro Road,
- Limerick
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How Can I Cancel My Virgin Media Account?
Whether you are unhappy with your Virgin Media contract or have simply found a better deal, handling the cancellation of your service is an important thing to get right, both to facilitate an easy service transfer and to avoid any penalties. Firstly, you must provide Virgin Media with a minimum of 30 days notice of your service cancellation. Follow these steps to cancel your Virgin Media contract:
- Check when your contractual minimum period is over. Early cancellations will be subject to an early termination fee
- Provide your 30 days notice by calling Virgin Media on 1908, writing to the above address, or by using the cancellation form
- Return any equipment to Virgin Media by contacting their collector on 01 440 5310, or emailing [email protected]
Alternatively, if you are within the first 14 days of having received your equipment or activating your service, you can cancel without giving any reason for free due to being within the 14-day cooling-off period. Use the dedicated cooling-off cancellation form to cancel broadband, TV, home phone or mobile services within this period.
For further guidance on cancelling your contracts, take a read through our service cancellation guide.
Is There a Virgin Media Contact for Complaints?
Sometimes despite the best efforts and intentions of both businesses and clients, things can go wrong. When this happens you need to know how to raise the issue, and what the best methods of contact Virgin Media can offer specifically for this.
Virgin Media’s complaints process is relatively simple, and non-convoluted, going as follows:
- Call 1908 to discuss the problem with the customer service team
- A customer service representative will aim to resolve your query on your first call
- If this is unsuccessful, you can request a team manager
- If the team manager cannot help, you can escalate to a senior manager
Virgin Media aims to resolve all complaints within 10 days of them being lodged. While many complaints can be resolved with the provision of advice or an apology, monetary refunds can be given in the form of account credit or a cheque at the discretion of the complaints team, and management.
Is Virgin Media 1908 free to call? Yes, it is a toll-free number for both mobile and landline numbers in Ireland.
Alternatively, complaints can also be lodged in the aforementioned complaint form, or by sending a letter of complaint to the dedicated complaints address. Remember to include your full name, contact details, address, and any relevant supporting evidence with your letter to facilitate return contact, and the provision of a solution. Those who submit a complaint form will receive a case ID via text within 48 hours.
- Virgin Media Contact Address for Complaints
- Complaints Team,
- Virgin Media Ireland,
- Limerick Enterprise Development Park,
- Roxboro Road,
- Limerick
After you contact Virgin Media and complete the complaints procedure, if your complaint has still not been satisfactorily resolved, you can contact ComReg (Commission for Communications Regulation) on their email of [email protected].
Read More in Our Virgin Media Reviews Guide!Is a Virgin Media Store Better Than a Virgin Media Contact?
Possibly. While high street stores are largely focused on the sales of devices and services, the staff working there are also able to provide limited advice on a wide range of subjects. That being said, if your subject is more complex, relates to an ongoing complaint or is likely to take a large amount of time, then contacting the Virgin Media Customer Care department may be more appropriate.
If you still wish to visit a store, use the handy Virgin Media store locator service on their website to find stores near you, their address, opening hours and contact number.
Virgin Media Contact Frequently Asked Questions
Do I need my landlord's permission to change broadband providers?
Unless your tenancy contract specifies which provider the property must be with (extremely unlikely), you have the full freedom to switch providers at your convenience. If you require an installation that will require such as a satellite dish, new sockets or other structural changes, you may need to check with your landlord or landlady first.
Unless your tenancy contract specifies which provider the property must be with (extremely unlikely), you have the full freedom to switch providers at your convenience. If you require an installation that will require such as a satellite dish, new sockets or other structural changes, you may need to check with your landlord or landlady first.
Is Virgin Media any good?
Virgin Media has built on UPC's already well-established telecommunications network to become one of Ireland's most popular and fastest broadband providers. This coupled with their extensive TV package offerings. TV guide service, and reliable service has made them an increasingly popular household favourite, and a strong competitor against the more established providers such as Sky and Eir.
Virgin Media has built on UPC's already well-established telecommunications network to become one of Ireland's most popular and fastest broadband providers. This coupled with their extensive TV package offerings. TV guide service, and reliable service has made them an increasingly popular household favourite, and a strong competitor against the more established providers such as Sky and Eir.
How much is the early disconnection fee?
Early disconnection fees vary and are based on the type of services taken out, their value, and the remaining period of the contract. Early cancellation fees are capped at €339, but to work out exactly what yours may be, examine your policy documentation and use the Virgin Media contact details above to get in touch with customer support.
Early disconnection fees vary and are based on the type of services taken out, their value, and the remaining period of the contract. Early cancellation fees are capped at €339, but to work out exactly what yours may be, examine your policy documentation and use the Virgin Media contact details above to get in touch with customer support.
I can’t get through to the Virgin Media contact centre, what should I do?
If the Virgin Media contact numbers listed above are not functional or have a long wait time, you should use non-call-related contact methods. Use a contact form, live chat, or even post to ensure that any necessary communications have been sent across.
If the Virgin Media contact numbers listed above are not functional or have a long wait time, you should use non-call-related contact methods. Use a contact form, live chat, or even post to ensure that any necessary communications have been sent across.
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